agnieszka.krukowska@kancelariakrukowska.eu
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Your old casino showed the balance the moment the bank confirmed the payment, while Palmerbet still shows the same figure as before you paid, and the usual cause is a transfer that is still being matched to your account. A declined card, a mismatched name or a missing reference produces the same empty balance on screen.

Deposit taken from the bank but missing from the balance

You see the payment in your banking history, but the casino balance stays the same and the pending deposit never becomes playable money.

  • The bank transfer is still travelling between the two institutions.
  • The card issuer declined the charge after your bank first held the funds.
  • The name on the payment account differs from the name on the casino account.
  • The reference or payment code was left out of the transfer.
  • The payment was made from a wallet or account that does not belong to you.
  1. Open your banking history and note the exact amount, time and reference of the payment.
  2. Return to the cashier and refresh the balance before you do anything else.
  3. Wait for the transfer to settle, because a pending bank payment is invisible until it lands.
  4. Confirm that the card issuer did not flag the charge as suspicious.
  5. Compare the name on the payment account with the name registered on your casino profile.
  6. Check that the reference field carried the code shown at the time of payment.
  7. Make all future payments from an account in your own name.
  8. Remove any saved payment details that belong to someone else.
  9. Keep a screenshot of the banking entry and the payment reference.
  10. Contact support once the bank confirms the money left and the balance still has not moved.

Contact support in one message once the payment has settled at your bank and the casino balance still shows nothing.

Identity checks stalled or documents turned down

The verification screen keeps returning the same rejection, or it sits in review while the rest of the account works normally.

  • The photo is blurred, cropped or shows glare across the text.
  • The document has expired or the corners are cut off.
  • The name or address does not match the details on the account.
  • The selfie was taken in poor light or the face is partly covered.
  • Proof of address is older than the period the operator accepts.
  1. Photograph the document on a flat, dark surface with all four corners visible.
  2. Use natural light and avoid flash, which hides the printed details.
  3. Check that the document is current and not close to its expiry.
  4. Upload each file separately instead of combining pages into one image.
  5. Match the spelling of your name to the document exactly, including middle names.
  6. For the selfie, hold the document beside your face and keep both in frame.
  7. Send proof of address that shows your name and the same address held on the account.
  8. Compress large files so they upload fully rather than timing out.
  9. Re-submit only after the previous attempt has finished processing.
  10. Contact support once a clean set of documents has been refused or the review has stalled.

During a pending review at palmerbet.biz, keep play modest until the account is fully cleared, because winnings from an unverified account can be held back until the checks finish.

A withdrawal that stays pending longer than expected

The request sits in pending status and the money never reaches your bank or wallet.

  • The identity check has not been completed yet.
  • The bonus conditions attached to the funds have not been met.
  • You asked for a payout through a method that was never used to deposit.
  • The withdrawal is larger than the amount the chosen method can return.
  • The payment provider holds funds for its own security review.
  1. Open the withdrawal history and confirm the exact status of the request.
  2. Finish every outstanding verification step on the profile first.
  3. Check that any active bonus conditions have been satisfied before you request a payout.
  4. Choose a payout method you have already used to deposit.
  5. Split a large request into smaller payouts that match the method.
  6. Confirm that your bank details are current and typed correctly.
  7. Cancel a request only if you intend to re-submit it properly, since canceling often restarts the queue.
  8. Wait for the stated review window to pass before you take further action.
  9. Keep records of each request, its amount and its status changes.
  10. Avoid opening multiple requests for the same funds.
  11. Contact support once the review window has passed and the status has not moved.

Contact support once the request has passed the stated review window and the status has not changed.

Payments declined because of limits

The screen shows a decline message, and the amount you tried to move is refused although your account is in good standing.

  • The payment method has a cap on each single transaction.
  • Your account tier carries a lower ceiling for deposits or payouts.
  • The amount is below the minimum the method accepts.
  • The daily or monthly total for the account has already been reached.
  • The provider handling the payment imposes its own restriction.
  1. Note the exact amount and method shown in the decline message.
  2. Reduce the payment to a smaller figure and try again.
  3. Compare the amount with the range your account is allowed to move.
  4. Switch to a payment method that accepts the amount you want to send.
  5. Spread a large payment across more than one request.
  6. Confirm that earlier payments have fully settled before adding another.
  7. Check whether the account already hit a daily or monthly total.
  8. Avoid sending the same amount repeatedly after a decline.
  9. Keep the decline message and its reference for support.
  10. Plan larger payments around when the account total resets.
  11. Contact support when a smaller amount within the allowed range is still refused.

Contact support when a payment inside the allowed range is declined more than once with different methods.

Use one payment account in your own name for every deposit and payout, and add the reference code each time, since matching details is what clears most of these cases fastest.

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